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Shop FAQ


Location

If your curent location is not available in our curent shipping settings pleace contact us, nothing is impossible.


Order confirmation

You will receive an order confirmation via email after you‘ve placed your order.


Shipping

We aim to ship all orders within 5 business days. Delivery times vary based on your location. Once items have been shipped, a tracking number will be emailed to you on the same day.
Bear in mind the studio also closes for holidays from time to time and we will temporarily close the store to ensure there are no delayed shipments of orders.

Basic: Basic shipping usually take around 2 weeks but can take up to 4 weeks depending on your location and the efficiency of your local postal system, there is no tracking info.
Signed and Tracked: A little faster than Basic delivery, you will get a tracking number to monitor the location of your parcel and need to sign for it’s delivery.
Courrier: Shipping usually take up to 5 days (UPS or Fedex), you will get a tracking number to monitor the location of your parcel and need to sign for it’s delivery.
Collection: It’s free ! You will receive an email to arrange the collection of the parcel directly from our Studio in Barcelona.

 

Customs

The buyer is responsible for any incurring customs fees, VAT or sales taxes.


Payment

We currently accept most card payment methods including Mastercard, Visa, American Express and STRIPE payments.


Tax

Orders from overseas are exempt of tax (you will be taxed by your local custom office, EU order are taxed at 10% according to the Spanish law. If you are a company (outside of Spain) and have a EU tax number, contact us to be able to order without tax.


Returns

We want you to be 100% happy and excited about your artwork. Should you not be fully satisfied with your purchase, you can return the artwork within 2 weeks after you received the shipment. We will issue a full refund once the artwork is back in the studio undamaged. Please contact us before sending any item back as if the product is not in perfect condistion when returned it won’t be refunded. We will deduct the shipping cost from the refund.


What is an edition?

A print edition is a series of prints produced in the same way at the same time. Many contemporary artists produce editions (prints) or multiples (objects) in variable editions. 
Editions are signed, and numbered. The numbering follows established rules: The number "7/20" for example shows that the print is the seventh print of an edition of twenty. Outside the official edition there are a few so called Artist Proofs. These are called "A.P.".


Color accuracy of images show in the online gallery

The images you see in the store represent the original as closely as possible. Since natural pigments and paper can’t be accurately reproduced digitally, the original artwork may look slightly different from the digital preview.

How is my artwork packed?

Each artwork is securely packed with several protective layers. Large format prints are packed in sturdy cardboard tubes, small prints and paintings are shipped flat, protected by very strong cardboard covers.
If your artwork comes in a tube, we strongly recommend to unpack the artwork as soon as possible or at least not storing it longer than 7 days.
When unpacking, please make sure to carefully unroll the artwork and let it slowly unfold itself. We recommend that you avoid to touch the painted or printed surface to avoid damage to the artwork.


Can I buy digital prints or request custom art pieces ?

Custom orders are accepted from time to time, but this is based on the amount of time available in Thomas Danthony's schedule at the time and the nature of the request. Please feel free to reach out to us at studio@thomasdanthony.com and we will reach out to you directly.


I’m interested in a piece that is marked “sold out”

In rare occasions we might have an artist proof (A.P.) in stock. Please contact us and we can inquire if we can make it available.


What about the copyright of an image

With the purchase of an art piece, you become the owner of the physical art piece. The copyright remains with Thomas Danthony. You may not reproduce the image without written consent of Thomas Danthony.




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